Frequently Asked Questions

Find answers to common questions about our products and services

How do I know which size to order?

Each product page features a detailed size guide. We recommend measuring a similar item you own and comparing it to our specifications for the best fit.

Are your surplus items authentic?

Yes, all items at Universal Surplus are 100% authentic, sourced directly from verified suppliers and military-grade manufacturers.

How should I care for my technical garments?

We recommend following the specific care label attached to each garment. Generally, cold wash and air drying preserve the integrity of technical fabrics.

Do you restock items that are sold out?

Due to the nature of surplus and limited-run fashion, many items are unique. However, we frequently restock core essentials and signature collections.

Can I modify or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. Please contact our support team within 1 hour of purchase to request any changes.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout.